SERVICES

Services Overview

ATEME offers a wide range of services well suited for the complete life cycle of a complex video system. In that perspective, our worldwide expert teams can be involved from architecture design to support.

System Design

 

Our experienced engineering team benefits from its strong expertise to build the system architecture to best fit your requirements. In particular, we manage in collaboration with our customers:

  • System commissioning
  • Architecture and equipment definition
  • Network design
  • Definition of redundancy strategy
  • Definition of encryption means
  

System Integration

 

When the architecture is well defined, ATEME can ensure the complete integration process until the acceptance of the equipment on site:

  • System integration and testing
  • System documentation
  • Project management
  • On-site integration & deployment with your technical staff
  • Interoperability testing
  • System setting configurations

 

 

Training

 

The purpose of the training is to give the client’s operators enough autonomy to deal with most kinds of situations. The ATEME training defines many of the normal daily operational uses and also deals with the management of incidents requiring further support. Training is a key element to ensure continuous system operation and helps the support team to provide the best possible service to the customer.

 

Download our Professional Services Brochure

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RMA

Instructions

 

1) Complete this RMA Form with a description of the problem(s) with your product.

 

2) Return this completed RMA Request Form by Email at support@ateme.com. A copy of the original purchase invoice may be requested. If requested, all returning product(s) must match with its original invoice description

 

3) ATEME Support Dept. will acknowledge by e-mail with a RMA number (or a reason for RMA denial) and with the RMA form filled by Support Dept (grey parts).

 

4) Only once you receive the RMA number, return your defective product(s) to ATEME Support Department. For customer outside of EEC, add a pro-forma invoice stating: product name and serial number, “This product is send for repair and returned to manufacturer”, commercial value listed in the RMA form returned by ATEME in step 3

 

5) Ensure that the items are packaged securely to prevent damage during shipment

 

6)Please write your RMA number and your support contact initials on the outside of your shipping box (on the address line). These information’s are available on grey parts of the form.

 

7)Failing to respect this procedure will result in unexpected delays and taxes. ATEME reception desk may refuse to accept packages for which payment of taxes or freight is requested or with invisible RMA number indication.

Fill the RMA Form