Efficient Answers to Your Questions for Keeping Your Business Running Smoothly

ATEME’s global services organization is uniquely structured to meet your specific needs. We have developed a complete set of professional services to support the roll-out of broadcasters and network operators systems based on ATEME’s solutions: system design, system engineering, training and hotline support.

 

The ATEME technical support is structured around three main topics: responsiveness, anticipation and availability. In order to have your business running smoothly and efficiently ATEME allows access to the following services:

 

  • 24⁄7 telephone assistance will help you resolve your critical situations.

  • Useful remote management connection to minimize repair time.

  • Direct access to ATEME’s technical experts to get quick and efficient answers even to the most complex problems.

  • ATEME’s team of professionals which include a Service Level Agreement Manager to ensure the continuity of your relationship with us.

  • A helpdesk to provide you with technical advice to perform adjustments or to re-examine the operating conditions.

  • Notifications about all maintenance releases and updates performed by our support team upon your approval

 

ATEME’s global services organization is uniquely structured to meet your specific needs. We have developed a complete set of professional services to support the roll-out of broadcasters and network operators systems based on ATEME’s solutions: system design, system engineering, training and hotline support. If you need our help please use the information listed below:

For APAC and EMEA France (UTC/GMT +1) Standard phone support (French business hours) : +33 1 83 62 72 27 E-mail support : support@ateme.com

For Americas Miami (UTC/GMT -5) Standard phone support : + 1 (305) 602-2333 E-mail support : support-americas@ateme.com

Customer service web The customer support website allows you to create and follow your support requests and to have access to software updates, FAQs and documentation. You may use the following link : support Login credentials may be obtained by sending an e-mail to support@ateme.com When contacting ATEME via phone, please make sure that you provide the following information :

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