Customer Deployment and Support Engineer

Accueil / Carrières / Customer Deployment and Support Engineer

CDI
Customer Services
Italie, Milan, EMEA
Publié le

If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an ATEME solution.

We are ATEME (PARIS: ATEME). We are the video delivery leader helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.

Delivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences – and the world we live in – well into the future.

At ATEME, we value innovation, collaboration, empowerment, agility, and everyone’s contributions. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver, New York and Singapore.

Be part of our team and join our fantastic journey!

Main activities:

The candidate will be in charge of for project deployments and technical support activities in France and Europe. The candidate will be responsible for:

Project Management:

  • Preparation and update of the deployment schedule
  • Risks assessment and action plan for mitigation
  • Maintaining constant relationship with our customer
  • Report to management on project progress and raise issue that could jeopardize the success of the project
  • Managing Factory testing, on site deployment and site testing

Administration and documentation:

  • Manage the CRM (Jira) database: incident tracking and management, and knowledge base
  • Create and maintain technical notes for knowledge base of our products
  • Generate maintenance documentation
  • Contribute to the continual enhancement of support process
  • Contribute to product documentation elaboration and improvement: Datasheets, Release Notes and Manuals

Location:

In Italy (Milan).

EQUAL EMPLOYMENT OPPORTUNITY

ATEME SA and all its subsidiaries is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Account Management:

  • Phone, e-mail and onsite technical support;
  • Tracking and follow up of customers incidents from their submission up to their resolution on the customers side;
  • Deep Analysis of any technical issues our customers are facing
  • Elaborating, replicating and managing test platforms;
  • Factory Acceptance Testing
  • Interoperability management
  • Validation of new features, patches and hot fixes with the customer
  • Internal support to presales engineers
  • Prepare and provide technical training to key customers

Experience Required:

  • Engineer diploma in computer science, engineering or related technical fields
  • Fluent in English + local language, a 3rd language would be a +
  • A first technical experience in customer support and/or R&D would be a plus
  • Strong skills in Linux Administration
  • Good understanding of corporate networking (TCP/IP, VLAN, Multicast, Wireshark)
  • Good technical skills in container virtualization (docker) and Kubernetes deployment solution
  • Cultural Knowledge on video streaming protocols, and digital video
  • Strong verbal and written communications skills with an ability to navigate and communicate at all levels
  • Good problem investigation and solving skills
  • Ability to work within a multi-cultural team, travels in different EMEA countries