Support & Services

Home / Support & Services

Customer Support

For EMEA France (UTC/GMT +1) Standard phone support (French business hours) : +33 1 69 35 89 89, E-mail support : support@ateme.com

For APAC E-mail support : support-apac@ateme.com

For NAM Denver (UTC/GMT -7) Standard phone support : +1 (888) GO-ATEME  (888-462-8363), E-mail support : support-nam@ateme.com

For LAM E-mail support : support-lam@ateme.com

Technical support

Open a support case, respond to and track your updates.

For up to date documentation and instructions, please refer to the Docs Portal.

Professional Services and Consulting

“Long-term expert assistance, tailor-made”

Our dedicated team advises and supports customers throughout the entire product lifecycle. Our experts help you launch, from concept to final deployment, including the design, installation, configuration and deployment phases with a product evolution plan.


Ateme products are flexible and interoperable and can be used with any software and any video format. Project & deployment services include:

  • Analysis, architecture, dimensioning
  • Project management
  • Installation, configuration
  • Migration
  • System integration
  • Functional and performance testing
  • Training

Support and Maintenance

“Effective, timely and smart answers to all issues”

We have always invested in our technical support teams to ensure the best customer service possible. We provide fast answers to all requests and provide optimal support for our products and software solutions.

Our flexible and agile teams help you keep the software and equipment you have implemented in perfect good operational condition and aim to provide the quality and continuity of service. Ateme implements sustainable production systems and provides long-term support, constantly bringing to you the latest developments and innovations.

Responsiveness, availability, and commitment are the cornerstones of our service desk & operations:

  • 8/5 and 24/7 service desk
  • Web portal
  • Docs and updates download
  • Technical Account Management

Training and
Courses

“Giving users the best of our solutions”

Our team offers a complete range of training courses tailored to each product and solution provided. Our training courses help users become autonomous and make the most of Ateme’s solutions, products and services in their specific environments and architectures.

We constantly update our training courses with the latest technical developments and innovations. We recommend them for engineers, project managers, installation teams and customer support functions. The courses provide a combination of theoretical knowledge and practical application to give the participants a complete and evolving skill set.

Our face-to-face training approach delivers a very high quality of knowledge transfer. Our trainers’ technical experience and business expertise lead to many successful deployments worldwide. We offer different levels of training, each one validated by a certification.